Skills

Python JavaScript Jira ServiceNow Customer Service Architecture Solution Architecture Machine Learning react js react AWS JS Natural Language Processing NLP

Job Specifications

Amelia Developer ( Voice & Chat )

Key Skills & Experience to Highlight

• Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.

• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.

• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.

• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js

• Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.

• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT

Role Descriptions:

Essential Skills: Amelia Developer ( Voice Chat )Key Skills Experience to HighlightConversational AI Platform Experience Direct experience with Amelia (formerly IPsoft) is primary.Voicebot Development Expertise in speech-to-text| text-to-speech| and designing natural| human-like voice conversations.NLP Machine Learning Strong background in Natural Language Processing| intent recognition| and entity extraction.Integration Skills Experience connecting bots to backend systems via APIs (REST| SOAP| XML).Must have strong experience integrating Amelia with tools like AWS Connect| Backend APIs| Webhooks| ITSM tools like Servicenow| Jira| Rally| Contact center technologies| ADS| SSO| LDAP| Scripting in Python Javascript| React JsTechnical Proficiencies Python (4 years preferred)| JSON| and familiarity with ServiceDesk or IT Ops automation.Solution Architecture Ability to design| build| and deploy conversational solutions for customer service or internal IT

Desirable Skills:

Keyword:

Skills: CTI Cisco~Genesys Inbound Voice

Experience Required: 6-8

About the Company

TechClub renders avant-garde IT solutions to corporations. We provide exhaustive managed IT services that make us the perfect technology partners for our customers. TechClub is committed to designing critical information and maintaining a professional standard. We use cutting-edge digital approaches and maintain an open mindset to constantly innovate. Our objective is to guarantee customer satisfaction with our services. We are committed to providing post-implementation support and delivering expert IT solutions to over 50+ ... Know more