Skills

Python JavaScript Jira ServiceNow Customer Service Architecture Solution Architecture Machine Learning react js react AWS JS Natural Language Processing NLP

Job Specifications

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Role : Amelia Developer (Voice & Chat)

Location : San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ - onsite

Job Description :

Amelia Developer ( Voice & Chat )

Key Skills & Experience to Highlight

• Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.

• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.

• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.

• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js

• Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.

• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT

Role Descriptions:

Essential Skills: Amelia Developer ( Voice Chat )Key Skills Experience to HighlightConversational AI Platform Experience Direct experience with Amelia (formerly IPsoft) is primary.Voicebot Development Expertise in speech-to-text| text-to-speech| and designing natural| human-like voice conversations.NLP Machine Learning Strong background in Natural Language Processing| intent recognition| and entity extraction.Integration Skills Experience connecting bots to backend systems via APIs (REST| SOAP| XML).Must have strong experience integrating Amelia with tools like AWS Connect| Backend APIs| Webhooks| ITSM tools like Servicenow| Jira| Rally| Contact center technologies| ADS| SSO| LDAP| Scripting in Python Javascript| React JsTechnical Proficiencies Python (4 years preferred)| JSON| and familiarity with ServiceDesk or IT Ops automation.Solution Architecture Ability to design| build| and deploy conversational solutions for customer service or internal IT

Desirable Skills:

Keyword:

Skills: CTI Cisco~Genesys Inbound Voice

Experience Required: 6-8

Note : If you are interested please share me your resumes to Dhamu@vmcsofttech.com or else reach me at 4804076920.

About the Company

A fast-growing full-service company, VMC Soft Technologies offers IT Services, Product Development Solutions,Training and US IT Recruitement/ RPO/ IT Staffing, Business Process Outsourcing solutions to mid and large-sized organizations. We create innovative and cost effective solutions by first understanding how you work. We bring in the right people to get the job done. And we customize the delivery method to fit your business. Know more