Job Specifications
This role is with BDO USA, PC. WayUp is partnering with BDO USA, PC to hire top talent.
Job Summary:
The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.
The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user.
Job Duties:
Technical Support
Provides technical support, or appropriate routing, for service tickets entering the Service Desk
Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual
Restores service to affected user(s) while resolving tickets, using methods including:
Remote troubleshooting via provided toolsets
Uses the ServiceNow Knowledgebase system to determine the root cause of a problem
Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase
Recommends changes to support processes to ensure continuous improvement of the incident handling process
Security
Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types
Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team
Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths
Application Development & Innovation
Develops custom web applications and third-party integration points
Implements third party software and applications
Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads
Builds and maintains a variety of internally developed and third-party integrated systems documentation
Data Center & Infrastructure
Assists with handling and installation of data center hardware (network, server, and storage)
Upgrades firmware on data center hardware
Installs OS and performs basic configuration of data center hardware
Monitors data center hardware and performs daily health checks
Performs server builds and decommissions
Cloud & DevOps
Deploys cloud resources using Azure DevOps pipelines
Creates code to provision both cloud and on-premise resources
Monitors cloud provisioned resources
Remediates identified security risks
Handles request and issue tickets related to cloud resources
IT Operations
Analyzes and supports a library of locally installed and cloud software
Identifies and documents various IT processes to increase efficiency of operational workflow
Monitors $100M+ IT budget for proper cost allocation and accurate record keeping
Builds, monitors, and manages laptop hardware deployed globally
Other Duties as assigned
Supervisory Responsibilities:
N/A
Qualifications, Knowledge, Skills and Abilities:
Education:
High School Diploma or GED, required
Enrolled in an Associate’s, Bachelor's, or Master’s degree program in Computer Science, required
Knowledge in, preferred:
Using developer language such as C#, Java, HTML, Go, and Terraform
Using the Microsoft Azure Portal
With miscellaneous PC/Laptop and Server hardware
With basic Cisco hardware configuration
Training/Certifications, preferred:
CompTIA A+
Microsoft MTA
Microsoft Azure Fundamentals (AZ-900)
Cisco CCNA
Software Experience, preferred:
Microsoft Windows (latest versions)
Microsoft Server (latest versions)
Microsoft Visual Studio
Microsoft Azure Dev Ops or Github
Microsoft Entity Framework
HTTP Debug Tools
Putty
Language:
N/A
Other Knowledge, Skills & Abilities:
Strong verbal and written communication skills
Excellent interpersonal and customer relationship skills
Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Performs well under pressure while dealing with unexpected problems in a professional manner
Ability to communicate and interact with all levels of employees and management
Ability to interact and build relationships and consensus among people
Possesses ability to consistently produce clean code and adhere to appropriate documentation standards
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
California Range: $21.00/hr