Job Specifications
Who We’re Looking For
At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.
We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)
What is ScalePad
At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.
Our mission: help MSPs evolve into MVPs (their clients’ most valuable player). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.
With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.
About The Role
The Product Manager (PM) at ScalePad is responsible for owning a defined feature set or product area within a portfolio. Reporting to the Group Product Manager (GPM), the PM works with their GPM to translate business and portfolio objectives into actionable product plans. The PM ensures discovery practices validate market needs, and drives execution in close collaboration with UX Design, Engineering, and GTM teams. This role emphasizes partner-centric thinking, accountability for outcomes, and leadership in advancing ScalePad’s product performance.
Responsibilities
Get ready to go beyond order-taking. Your strategic responsibilities include:
Strategic Ownership
Owns a feature set or product area, including backlog and release planning.
Supports product performance by tracking usage and adoption metrics.
Collaborates closely with stakeholders and GPM to align priorities.
Translates business and portfolio objectives into actionable requirements.
Monitors product usage trends and shares insights with senior leadership.
Product Discovery & Planning
Leads discovery, including partner interviews, ensuring problem and solution validation.
Contributes to maintaining a product roadmap with near-term detail and alignment to long-term vision.
Balances partner needs with technical feasibility when scoping features.
Incorporates stakeholder vision while ensuring business impact and market needs.
Clearly defines the impact of releases through financial and product usage KPIs.
Documents product requirements, user stories, and acceptance criteria.
Leverages modern tools, including AI, to support documentation, prototyping, and idea validation.
Collaborates closely with UX Design to create intuitive and partner-centric experiences.
Collaborates with Engineering to scope and deliver features effectively.
Ensures decisions are data-driven, informed by usage, market analysis, and feedback.
Cross-Functional Collaboration
Collaborates with Sales, Success, Marketing, Support to deliver cohesive outcomes.
Partners with Product Marketing on positioning, messaging, and enablement.
Provides visibility into product progress and release plans through stakeholder updates.
Identifies and communicates dependencies that may impact delivery.
Partner & Market Insight
Engages with partners and prospects to understand needs and opportunities.
Develops understanding of target personas, partner workflows, and pain points.
Tracks competitor offerings and market trends to inform product decisions.
Shares findings with the broader team to support alignment and strategy.
Your Strengths and Skills
We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:
SaaS product management experience preferred (IT/MSP sector is an asset).
Experience contributing to product roadmaps and delivering features.
Strong research and analytical skills.
Ability to write clear product documentation and user stories.
Recommended: Pragmatic Institute certifications.
Perks
ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.
Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
Structured mentorship with bu
About the Company
ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue.
Our platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client.
Know more