Skills

Change Management Sales Training

Job Specifications

Job Title: Business Analyst – Reducing Operational Friction

Contract: 6 months

Rate: £300–£350 per day (Outside IR35)

Location: Fully Remote (UK Based)

***Experience working with Tech/IT industry, not banking needed***

Essential Experience

B2B customer migration (must be visibly shown in CV)

We’re looking for an experienced Business Analyst to join a high-impact programme focused on reducing operational friction across internal systems. This contract role is all about bridging the gap between internal admin tools and the daily workflows of commercial teams, ensuring tools work for the business, not the other way around.

Key Responsibilities

Process Mapping: Conduct workshops with Finance and Sales teams to map current workflows and identify where the Connect admin tool causes friction or requires manual workarounds.
Workflow Optimization: Recommend UI/UX improvements for internal tools that align with real-world business processes.
Requirement Definition: Define clear functional requirements for the internal tool team, focused on efficiency—reducing clicks, automating data entry, and streamlining provisioning.
Change Management: Document updated processes and support training to ensure smooth adoption of improved tools.

Experience Required

Proven experience as a Business Analyst, ideally in SaaS or platform environments
Strong skills in process mapping, workflow analysis, and requirement definition
Experience collaborating with Finance and Sales teams to improve internal processes
Comfortable documenting processes and supporting change management / training initiatives
Data-driven and efficiency-focused mindset

This is a fully remote contract with a strong focus on making internal tools more intuitive, efficient, and aligned with business needs.

About the Company

Founded in 2018, Digital Waffle is a leading tech & digital recruitment agency. We are dedicated to finding and matching the best digital talent with growing businesses across the UK, EU, and USA. As a trusted tech recruitment agency, we focus on roles in marketing, technology, IT, data, and operations. Digital Waffle takes pride in making the recruitment process smooth and efficient, ensuring the perfect fit for both employers and candidates. Tech and digital recruitment is not just our business; it's our passion. With an... Know more