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American Business Solutions Inc.
Information Technology Help Desk Technician

Information Technology Help Desk Technician

On site

Harrisburg, United states

Freelance

16-02-2026

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Skills

Communication ServiceNow Problem-solving Customer Service Windows Organizational Skills Active Directory

Job Specifications

Hello

This is Sheetal from ABSI urgently looking for IT HELP DESK SUPPORT for HARRISBURG PA location

ONSITE ROLE

JOB DESCRIPTION :

List of Skills:

1. Thorough knowledge and use of ServiceNow or understanding of asset management system

2. Expert knowledge and use of Windows OS and O365 Office products

3. Excellent customer service awareness and communication skills

4. Knowledge of hardware desktop, printer, scanner, video

5. Knowledge of software

6. Knowledge of imaging workstations using SCCM

7. Excellent troubleshooting and problem-solving skills

8. Ability to transport/lift boxes/equipment

9. Ability to work independently and as a member of a team

10. Knowledge of VPN setup, support, and install

11. Able to resolve technical issues with users over the phone

12. Knowledge of active directory use and privileges

13. Creating/modifying resource accounts in Active Directory

14. Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts

15. Create/Update Distribution Lists in Active Directory

16. Password resets in Active Directory

17. Knowledge of wireless workstation setup and support

18. Ability to think and act under pressure

19. Good organizational skills

20. Excellent etiquette and professionalism

Skill

Required / Desired

Amount

of Experience

Sheetal Agarwal

American Business Solutions Inc

8850 Whitney Drive

Lewis Center, OH 43035

Cell : 614-541-3190

Work : 614-888-2227 Ext. 4692

Fax: 888-699-8866

Mail to: sheetal@absiusa.com

About the Company

American Business Solutions Inc (ABSI) is a software integration company. We understand our customers needs and the challenges they face in the global economy. We strive to be a true extension of our customer's organizations; working to deliver the results they need to improve quality customer satisfaction and operating margin. Our ability to learn our customer's business combined with talented people, processes, technology and worldwide facilities enable us to deliver high-quality affordable results. We are a global partner... Know more