Job Specifications
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As a Senior Product Manager leading Integrations, you will play a critical role in shaping how Trustpilot shows up across the global ecommerce and business software ecosystem. Our integrations enable merchants and businesses to seamlessly collect, manage, and showcase trust wherever they operate from Shopify and WooCommerce to HubSpot, Salesforce, and emerging platforms.
You will lead the product direction for our integration portfolio, ensuring merchants experience a deeply native, frictionless, and scalable Trustpilot experience that drives adoption, usage, and long-term customer value. This role is central to Trustpilot's growth strategy as we modernize core integrations, rebuild key apps natively, and expand into new platforms across the ecommerce and SaaS landscape.
What You'll Be Doing
Lead a cross-functional squad of engineers and UX through the full product lifecycle discovery, prioritization, roadmap definition, delivery, rollout, migration, and iteration.
Own and evolve the long-term strategy for Trustpilot's integrations ecosystem, driving a best-in-class experience across major ecommerce platforms, including Shopify, while expanding into new, high-value ecosystems that strengthen adoption and customer value.
Shape and modernization of existing integrations portfolio, rebuilding natively where platform opportunity and scale justify it, and optimizing legacy integrations to ensure scale, and long-term maintainability.
Identify and prioritize new integration opportunities that expand Trustpilot's reach while aligning with commercial potential, customer demand, and strategic ecosystem partnerships.
Collaborate closely with engineering and architecture teams to ensure integrations are scalable, secure, performant, and aligned to standards for platform certification and marketplace requirements.
Work with Partnerships, Product Marketing, Monetization, and Commercial teams to plan and execute GTM strategies for new integration launches and migrations, including packaging, enablement, positioning, and rollout.
Build strong feedback loops with platform partners, agencies, customers, and internal stakeholders to validate needs and continuously improve product-market fit.
Define and track adoption, usage, migration velocity, merchant satisfaction, and integration resilience as key success metrics.
Represent the Integrations strategy clearly to senior leadership, articulating vision, trade-offs, risks, partner alignment, and commercial impact.
Who You Are
Experienced product manager with strong domain knowledge in building and scaling integrations, ideally across ecommerce (e.g., Shopify, Adobe Commerce, WooCommerce), CRM (e.g., Salesforce), or marketing platforms (e.g., HubSpot).
Proven ability to lead cross-functional teams and deliver impactful, customer-centric products in a fast-paced agile environment.
Strong grasp of modern integration frameworks, app ecosystem, and platform marketplaces, including native app frameworks, subscription models, certification, and the ability to navigate platform policies and partner programs.
Comfortable collaborating with engineering, UX, commercial teams, and platform partners translating complex requirements into intuitive customer experiences.
Data-driven decision maker who can evaluate integration impact on adoption, churn, conversion, and customer value.
Adept at managing multiple stakeholders and communicating effectively at all levels, from engineers to senior leadership.
Excited about the opportunity to modernize legacy integrations while building new ones while delivering exceptional customer experiences that drive adoption and growth.
Comfortable balancing near-term migration execution with long-term platform strategy.
What's In It For You
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
Restricted Stock Units
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7 Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and te