Skills

Communication Swift Test Problem-solving Windows

Job Specifications

About Job:

We are hiring a talented EUC Onsite support professional to join our team. If you’re

excited to be part of a winning team, Zensar is a great place to grow your career. You

will be glad you made the right choice to join us.

• 3-5 yrs. Experience in supporting the onsite support requirements for laptops,

desktops, data room devices, VIP support

• Provide Level 2 triage and resolutions such as password resets and account unlock for

reported incidents and requests.

• Providing Apple, Windows device support – IMACD & Deskside troubleshooting and

Breakfix coordination with the OEMs, disposal support coordination

• Providing smartphone assistance

• Support Devices through use of Intune, Admin Portals and Remote Support Tools.

• Assist users with set up of EUC devices & provide troubleshooting assistance if

needed.

• Assisting with troubleshooting issues using remote management software.

• Using problem-solving and people skills to ensure swift resolutions to technical

issues.

• Testing, troubleshooting, and diagnosing computer error messages and failures.

• Escalate issues to next level support if needed

• We are seeking candidates with the following experience and skills:

• Experience troubleshooting Desktop hardware and associated peripherals.

• Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and

software.

• Strong experience of Windows 11 troubleshooting and deployment

• Working knowledge of Microsoft Email, OneDrive, Teams, AVD

• Strong experience working with Intune - Autopilot, Software Deployment and

Packaging

• Experience with Service Now

• Strong ability to troubleshoot issues.

• Strong communication skills

• Experience in VIP support

• Experience working in a fast-paced work environment and ability to multitask well

• Autopilot & Intune based Automated device provisioning

• Troubleshooting the errors occurred during image Deployment or Autopilot

provisioning

• Strictly follow the process defined by Customer for OS imaging, software deployment

• Perform test on the newly build laptop/desktop before handing it to Customer's user

About the Company

Response Informatics is a globally established end-to-end technology and enterprise-level management consulting company. We have our corporate offices in New Jersey, USA, and Hyderabad, India. Incorporated in 1996, we have been sailing the ship with a single goal, the global adaption of the best technological and result driven practices for business growth. With a humble start with management consulting and global staffing solutions, we have moved up the ladder sharply and significantly. Soon enough, we were delivering in... Know more