Job Specifications
Job Title: IT Executive Support Analyst – End User Computing (EUC)
Location: London
Duration: 6 months
Department: Technology – End User Computing (EUC)
Purpose of the Role
We are seeking a highly skilled and service-led IT Executive Support Analyst – EUC to provide premium, hands-on technology support to the executive community at our London Head Office. The role sits within the End User Computing function and operates as part of a small, specialist executive support team, working collaboratively to deliver an exceptional, consistent, and trusted service.
The role requires strong EUC expertise, excellent teamwork, and a “white-glove” service mindset, balanced with agility and responsiveness in a fast-paced luxury environment.
Key Responsibilities
Executive & VIP EUC Support
Deliver high-touch, end-to-end EUC support to members of the executive community
Work collaboratively within a small executive support team to provide seamless, resilient, and reliable coverage
Provide on-site and remote support for executive devices and travel-related technology needs
Support board meetings, executive forums, and high-profile events, including AV and conferencing readiness
End User Computing (EUC) & Collaboration Technology
Build, configure, deploy, and support executive laptops, desktops, mobile devices, and peripherals (Windows, macOS, iOS, iPadOS)
Provide high-level support for Microsoft Teams meeting room technology (Neat, Crestron), including cameras, audio, displays, and room controllers
Support Windows and Apple devices within an enterprise EUC environment (HP, MacBook, iPhone and iPad)
Support Microsoft 365, Teams, Outlook, OneDrive, and collaboration and productivity tools
Administer and support endpoint and device management solutions (e.g. Intune, Jamf, or equivalent)
Proactive Service Delivery
Act as a trusted technology partner to the executive community and executive assistants
Anticipate needs and proactively address potential issues before they impact executives
Perform proactive health checks, device optimisation, and software updates for executive users
Maintain EUC documentation, standards, and executive-specific support playbooks
Incident, Problem & Change Support
Own and manage high-priority EUC incidents affecting executive users
Collaborate with EUC engineers, infrastructure, security, and third-party vendors to resolve complex issues
Support EUC-related changes, upgrades, and rollouts impacting the executive community
Security, Compliance & Governance
Ensure all executive EUC services comply with Burberry’s security, data protection, and compliance standards
Support secure access, MFA, encryption, and identity management solutions
Handle all executive data and issues with the highest level of confidentiality and professionalism
Skills & Experience
Proven experience in Executive / VIP EUC Support within a corporate or enterprise environment
Strong hands-on experience supporting Windows and Android devices
Experience supporting Microsoft Teams meeting rooms and collaboration technology
Solid understanding of Microsoft 365 and endpoint/device management platforms
Excellent communication skills and the ability to work confidently with executive stakeholders
Strong incident ownership and problem-solving skills
Desirable
Experience with Intune, Jamf, Autopilot, Azure AD, or similar EUC technologies
ITIL knowledge and experience working within service management frameworks
Experience supporting executive communities in global organisations
Support Hours & Flexibility
Core working hours are 9:30am – 6:00pm, aligned to London Head Office business hours
Due to the nature of executive support, there is an expectation of flexibility, including occasional early starts, late finishes, or event-based support
The role requires an agile and responsive approach, working closely with the executive support team to ensure continuity of service
About the Company
Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions.
Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all.
Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t...
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