Job Specifications
We're Hiring: Front Desk Administrator
Start Date: ASAP
Contract Type: 1 year fixed-term with possibility to renew.
Hours: Full-time
Shift pattern: Alternating weekly between:
Week 1: Monday – Thursday, 8:00am – 4:00pm & Saturday, 9:00am – 6:00pm
Week 2: Monday – Friday, 1:00pm – 9:00pm
Locations: Work across multiple London clinic locations, including Harley Street (W1G 7JA), Eaton Gate (SW1W 9BJ), Pont Street (SW1X 0BD), Kensington High Street (W8 4SG) and Brook Street (W1K 5EH).
Mode of Working: In-person at clinic locations only.
Salary: £27,000 per annum, with a salary review upon successful completion of probation.
Benefits: 25 days’ annual leave plus UK bank holidays; private health insurance and employer pension contribution upon successful completion of probation; and access to in-person and online CPD events.
Important Application Note
As LinkedIn does not support cover letter uploads, please email a cover letter to recruitment@thechelseapsychologyclinic.com after submitting your CV via LinkedIn.
Applications without a cover letter will not be considered.
About Us
The Chelsea Psychology Clinic (TCPC) is a highly regarded mental health and wellbeing clinic that comprises a group of private psychiatrists, psychologists and other healthcare professionals. The clinic offers a space for independent, private practitioners to work together in an integrative way to provide a range of high-quality, client-focused clinical services.
TCPC was founded in 2016 by Dr Tom Pennybacker (Medical Director) and Dr Elena Touroni (Clinical Director) with four other associates based in one therapy room near Sloane Square, Chelsea. Since then, the clinic has grown considerably with an ever-growing number of associates based across five sites – Harley Street, Eaton Gate, Pont Street, Brook Street and High Street Kensington. The Clinic also offers large provision of online therapy.
What does a front desk administrator do at the Chelsea Psychology Clinic?
As a Front Desk Administrator, you are the first point of contact for our clients, helping to create a calm, welcoming, and professional experience both in person at reception and over the phone. You play a key role in supporting the smooth day-to-day running of the clinic by managing front desk operations and assisting the team with wider administrative duties.
This role would suit someone with an interest in psychology or mental health who is organised, proactive, and comfortable balancing client-facing responsibilities with behind-the-scenes administrative work. It offers valuable exposure to working in a busy, client-focused mental health clinic alongside experienced clinicians.
Key Responsibilities:
Welcoming clients on arrival, confirming appointments, and liaising with clinicians to ensure a smooth and professional client journey.
Managing and actioning shared administrative email inboxes, responding directly to enquiries and escalating issues where appropriate.
Assisting with phone lines, responding to current client queries and directing calls appropriately.
Providing administrative support to the Executive Assistant, Clinical Triage Team, and our clinicians, including document formatting, correspondence support, data entry, and time-sensitive tasks.
Supporting the coordination of clinic CPD events, socials, and other clinic events.
Assisting with day-to-day office support across clinic locations, including monitoring stock and resources, identifying issues as they arise, and liaising with relevant contacts to ensure clinics run smoothly.
Assisting with internal systems and processes to support the smooth running of day-to-day clinic operations.
Who We’re Looking For
We want to hear from individuals who:
Have at least one year’s experience in an administrative role (2+ years preferred).
Have experience in a healthcare setting (private sector preferred).
Appreciate patient care and understand the importance of confidentiality.
Have a working understanding of data protection and confidentiality principles (e.g. Data Protection Act, Caldicott Principles, GDPR).
Are computer literate, with accurate data entry skills and attention to detail.
Demonstrate a professional and cooperative attitude towards clients and colleagues.
Are confident, able to remain calm under pressure and can manage multiple priorities simultaneously.
Essential Requirements:
Right to work in the UK (no sponsorship available).
Ability to reliably commute to all clinic locations.
Successful applicants will be required to obtain a DBS check prior to starting the role.
Interview Process:
Shortlisted candidates will be invited to complete video responses to screening questions.
Successful candidates from this stage will then be invited to a face-to-face interview.
We receive a high volume of applications. If you do not hear from us within three weeks, please assume that you have not been successful on this occasion.
Equal Opportunity Statement
The Chelsea Psychol
About the Company
Private Psychiatry & Therapy Clinic in London.
Our team at The Chelsea Psychology Clinic are experienced psychologists and psychiatrists with long standing academic and NHS careers in addition to private work. We are experts in talking therapy and psychiatric medication.
We can offer effective treatment for stress, anxiety, depression, low self-esteem and many other conditions that trouble the modern world. We can help because we understand and will always match our approach to your needs.
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