Skills

Communication Firewalls Networking Android Active Directory TCP/IP

Job Specifications

Venn Group are working with an entertainment company to hire an IT Support Engineer on a permanent basis, to provide expert-level technical support, resolve complex issues, and lead the delivery of IT projects.

This role is critical in ensuring seamless system integration, continuous service improvement, and optimal performance across the organisation.

Apple Mac / Jamf experience is required for this role.

Employment type: Permanent

Location: Multiple sites across central London

Onsite requirement: full time on site - 5 days per week

Salary: £40,000 per annum

Responsibilities in post:

Act as the escalation point for technical queries from Level 1 and Level 2 engineers
Coordinate and communicate effectively during high-risk, business-critical P1 outages or security incidents
Perform proactive tasks such as firmware upgrades, process development, project delivery, and recurring infrastructure checks.
Collaborate with team members to drive continuous service improvement and innovation
Provide technical support for theatre operations, including corporate devices, network, Wi-Fi, and payment systems
Conduct regular maintenance and updates on laptops and desktops to ensure performance and security
Assist office and theatre staff with IT-related queries and troubleshooting
Log and manage incidents using a ticketing system, ensuring timely resolution and clear communication
Work closely with IT partners and internal departments to implement and enhance technologies
Maintain accurate documentation of IT assets, configurations, and procedures.

Qualifications and experience:

5+ years of experience in a technical helpdesk or IT support environment
Strong verbal and written communication skills
Proficient in Microsoft technologies, including Office 365 and Multi-Factor Authentication (MFA)
Experience with Active Directory and Group Policy (GPO) administration
Experience with Apple macOS, iOS, and Android device management
Solid understanding of networking concepts: TCP/IP, VLANs, firewalls, and wireless configurations
Ability to troubleshoot complex networking issues
Experience with IP phone systems and meeting room technologies (e.g., Polycom, Zoom, Microsoft Teams)

Hiring Process:

Introduction call with Venn Group, to discuss your experience and the role
1st Stage: Q&A interview with HR & IT, on MS Teams
2nd stage: Q&A interview with wider panel, in person

To be considered for this position and for further information on this and other roles please apply and reach out to the Venn Group Local Government division in our London office.

About the Company

We make recruitment personal, it's never just a job. Established in 2001, our founders knew that recruitment worked when the three elements, good clients, good candidates and great service intersected to find the best solution. We act with clear intent, focused on individual relationships and outcomes and are able, in every situation, to provide a personal response to our clients and candidates. Our specialist teams are connected to the best talent in the country and we are experts in providing the most suitable recruitmen... Know more