Job Specifications
About Actively AI
Our thesis is that businesses of the future will be powered by agentic human-in-loop-machines that make every business function 10x more efficient.
Actively AI is building that superintelligent machine for Enterprise GTM organizations, focused on increasing productivity per rep. We power the day-to-day for outbound teams at dozens of companies like Samsara, Ramp, Verkada, and Ironclad.
Why does this matter? Because revenue is the ultimate fuel for businesses. The hundreds of millions of dollars we generate for our customers enables them to employ more people, innovate faster, and deliver more value to their customers.
In addition to top-notch customers that love our product, our team is incredibly high caliber - the co-founders are former Stanford AI researchers and the engineering team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We're also backed by top investors, including Bain Capital Ventures, First Round Capital (seed investors in Uber, Square, Roblox, Clearbit), Lachy Groom, and Stanford AI faculty.
We have a very ambitious product and scaling roadmap, there’s strong market interest in what we are doing, and it’s time to put the foot on the gas. If you get excited by the thought of working really hard on these kinds of problems with a high caliber team, then Actively AI is the right place for you.
About Actively
Actively is building superintelligence for GTM teams.
Our customers include some of the fastest-growing companies out there — Ramp, Verkada, Justworks, Ironclad, etc. — for whom we've driven hundreds of millions of dollars in added revenue in the past year.
We've raised over $22.5M in funding, including a recent Series A led by Bain Capital Ventures
About The Role
As a Product Operations Associate, you'll be the operational backbone ensuring our AI-powered platform delivers maximum value to customers. You'll execute critical product configurations, optimizations, and customizations across our growing customer base, directly impacting how fast-growing companies like Ramp, Verkada, and Justworks achieve revenue success.
This is a high-impact, hands-on role perfect for someone with a technical background who wants to work closely with customers and be at the forefront of AI-driven GTM transformation. You'll collaborate hand-in-hand with our Agent Product Managers and Forward Deployed Engineers (FDEs) while building expertise that positions you for growth within Actively.
What you'll do
Execute product configuration changes, parameter adjustments, and feature toggles across our customer base based on specifications and customer requests
Proactively monitor and optimize product configurations to ensure each customer gets the best experience for their unique use cases
Engage with customers to gather insights and requirements, inform product configuration decisions, and implement those configurations in our system
Collaborate with team to streamline configuration processes and identify areas for automation
Document configuration changes, create playbooks, and maintain detailed records of customer-specific setups
Troubleshoot configuration-related issues quickly and escalate complex problems to APMs and FDEs
Maintain internal tools and dashboards to track configuration status across customers
Conduct quality assurance testing on configuration changes before deployment
Who you are
1-3 years of experience in a technical role (solutions engineering, data analysis, product operations, or technical support)
Technical proficiency with APIs, databases, and configuration management tools
Strong analytical skills with experience in Python, SQL and tools like Retool and PostHog
Excited about AI/ML products and B2B SaaS operations
Self-motivated and able to manage multiple priorities in a fast-paced startup environment
Detail-oriented with excellent organizational and documentation skills
Strong communication skills and collaborative mindset
Nice to haves
Background in Computer Science, Engineering or related technical field
Experience at an early-stage startup
Experience with B2B SaaS products or customer-facing technical roles
Familiarity with GTM tools (Salesforce, Outreach, etc.) or product analytics platforms
This role is not a fit if…
You aren't excited to be in-office 5 days/week. You'll have all the flexibility you need, but our default is in-person collaboration.
You want to operate within mature processes — we're still building and iterating fast.
You prefer clear-cut roles and responsibilities over high ownership and cross-functional work.
Benefits:
Competitive Early-Stage Equity
Health, Dental, Vision Coverage
Unlimited PTO + Recharge Days
Catered Lunch on Tuesday & Friday w/ Dinners Everyday!
Fully Stock Kitchen
Cutting-Edge Tech & Tools
Annual Off-sites & Monthly Events
Commuter Benefits
Cozy Office in NYC
The base salary range for this full-time position based in New York is: $110,000 - $140,000. This position is eligible for inc
About the Company
Actively AI trains custom GTM agents that work 24/7 across every account in your TAM to drive the best action across pipeline generation, deal execution, and expansion. Founded by Stanford AI researchers and loved by scale-ups and enterprises like Ramp, Verkada, Samsara, and Ironclad.
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