Skills

Communication Monitoring Prioritization Architecture Windows Autonomy Organization

Job Specifications

Project Support Analyst

Contract Length: 6 Months
Location: Burnaby, British Columbia

Raise is currently hiring a Business Analyst Project Compliance Advisor Team Support on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Description

The Business Analyst in this role will support the Project Compliance Team and provide critical operational support to ensure the seamless execution of the Mandatory Reliability Standards (MRS) program. This role serves as the primary point of contact for the Compliance Inbox and acts as the "engine room" for project triage, workflow monitoring, and data integrity.

The successful candidate will manage complex internal review workflows, maintain high-level tracking systems, and provide essential administrative and technical support to the Project Compliance Advisors. This position requires a high degree of autonomy, a keen eye for technical inconsistencies, and the ability to manage professional communications across diverse project teams.

Responsibilities

1. Compliance Inbox & Communication Management
Primary Liaison: Serve as the first point of contact for the Project Compliance Advisor team, ensuring all inquiries receive same-day acknowledgement.
Inbox Architecture: Manage Outlook rule sets and filing structures (one folder per project).
Triage & Prioritization: Review incoming content, apply color-coded categorizations, and escalate urgent matters to Advisors immediately.
Template Governance: Maintain and deploy standardized email templates to ensure consistent messaging across the organization.
2. PPM Internal Review & Workflow Monitoring
Data Integrity: Update the MRS Project Review Tracking spreadsheet and SharePoint Doc Sets for all new submissions (MRS Applicability Tools).
Workflow Audit: Review the Project Portfolio Management (PPM) queue to verify that reviewers are correctly tagged and that links to macro-enabled Excel tools are functional and correctly placed.
Technical Troubleshooting: Identify and resolve errors in PPM links or attachments; communicate changes and rationale directly to project submitters.
3. Project Compliance Advisor Support (Triage & Analysis)
Initial Technical Triage: Review submitted MRS Applicability Tools for completeness and logical consistency. While not performing a full compliance audit, you will identify anomalies where project descriptions do not align with tool responses.
"No-Tool" Management: Lead the weekly "No-Tool Triage" meeting. Investigate projects identified by IP MRS that have failed to submit required documentation for their current phase.
Tracking & Escalation: Monitor "rerun" requests and follow up on missing information, escalating non-responsive project teams to the Team Lead.
4. Financial & Charge Code Administration
Cost Recovery: Initiate and track requests for internal and external charge codes upon receipt of project tools.
Audit Trail: Document charge codes and Team Support hours within the Doc Set and Tracking systems.
Issue Resolution: Follow up on errored charge codes to ensure successful monthly cross-charging.
5. System Sustainment & Meeting Support
User Acceptance Testing (UAT): Participate in testing scripts for the MRS Applicability Tool, documenting outcomes to support technical sustainment.
Technical Update: Provide status updates on outstanding technical support emails during sustainment meetings.
Collaboration: Attend Advisor team meetings and provide support (note-taking/scheduling) for Project Compliance Advisor solo meetings to ensure dual-representation.

Qualifications

3+ years in a Business Analyst, Project Coordinator, or Compliance Support role, preferably within a utility or highly regulated environment.
Technical Proficiency: *Advanced MS Outlook (Rules, Folder Management, Templates).
Strong MS Excel (Experience with macro-enabled workbooks/tools).
Experience with SharePoint Doc Sets and PPM (Project Portfolio Management) systems.
Ability to spot inconsistencies in technical documents and data sets.
Exceptional professional writing skills for coordinating with internal stakeholders and project leads.
Proven ability to manage a high-volume inbox and multiple tracking spreadsheets simultaneously without loss of accuracy.
Education and Certifications
Bachelor’s Degree in Management Information Systems, Library Archives and Records Management, Business Administration or Commerce (major in Computer Science or Business) or an equivalent combination of education and related experience

Additional Information

Every contractor must supply their own Windows 11 Laptop computer for the duration of the assignment.
Every contractor must supply their own “Smart Phone”. This is needed to gain access to the Organizations network.

About the Company

Raise is the newest iteration of the Ian Martin Group--a leading staffing firm that's been connecting people in meaningful work for 65 years. Today, Raise is branching out to engage even more exceptional candidates and provide them with diverse and meaningful job opportunities across North America--in addition to our traditional business in technical fields such as engineering and IT, we're expanding our openings to include jobs in customer service, manufacturing and light industrial, to name some. As we continue to gr... Know more