Skills

Communication Test Training Facilitation

Job Specifications

Job Description

On behalf of our public sector client, Affinity is seeking a Business System Analyst who will support the project by working closely with stakeholders to gather requirements, analyze business processes, and translate operational needs into system and functional requirements for the new solution.

Key Responsibilities

Requirements Elicitation & Documentation

Conduct stakeholder interviews and workshops with contact center teams and internal city departments
Gather and document business, functional, and system requirements
Identify gaps and improvement opportunities within current case management processes

Business Process Analysis

Document current-state (as-is) business processes related to service request handling
Develop future-state (to-be) workflows aligned with the modernized platform
Identify opportunities to streamline workflows and improve service delivery

System & Solution Support

Translate business requirements into functional specifications for technical teams and vendors
Support system configuration activities including case workflows, service categories, and routing rules
Collaborate with technical teams to ensure solutions align with business needs

Integration & Data Support

Identify and document integration requirements with other municipal systems
Support data mapping and migration planning from legacy case management systems
Assist with defining data structures and case attributes within the new platform

Testing & Validation

Develop and execute test scenarios and test cases
Support User Acceptance Testing (UAT) with business stakeholders
Validate that implemented functionality meets documented requirements

Stakeholder Collaboration & Change Support

Work closely with project managers, vendors, and internal teams throughout the implementation lifecycle
Assist with documentation, training materials, and user adoption activities
Support communication between business stakeholders and technical teams

Qualifications & Experience

5+ years of experience as a Business Systems Analyst on enterprise system implementations
Strong experience with requirements gathering, business process analysis, and documentation
Experience supporting technology transformation or modernization initiatives
Strong stakeholder engagement and facilitation skills
Experience supporting system testing and UAT activities

Affinity Earn

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 13204

About the Company

Welcome to Affinity Group -- your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients. Professional Excellence Across Disciplines: - Cyber Security Solutions: Protecting your operations with cutting-edge security measures. - Data Analytics and Business Intelligence: Transforming data in... Know more

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