Job Specifications
About the Role
We’re looking for an IT Infrastructure & Support Engineer to join our global IT team. This role sits at the intersection of hands-on support and infrastructure operations, supporting critical systems across servers, networking, cloud, and security.
You’ll work closely with senior engineers to ensure our environment remains secure, reliable, and scalable, while also playing a key role in troubleshooting, continuous improvement, and project delivery.
What You’ll Be Doing
Infrastructure Operations
Support day-to-day operation of servers, storage, networking, and cloud platforms
Perform system health checks and proactively flag issues
Carry out approved maintenance and configuration changes
Incident & Service Management
Act as an escalation point for complex incidents and requests
Troubleshoot and resolve infrastructure issues
Escalate recurring or design-level issues with clear documentation
Security & Compliance
Apply patching, access controls, and security configurations
Support ISO 27001, GDPR, and Cyber Essentials initiatives
Assist with audit preparation and evidence gathering
Networking
Support LAN, WAN, and Wi-Fi environments
Assist with configuration of firewalls, switches, and network devices
Monitor performance and highlight capacity or reliability risks
Cloud & Virtualisation
Support Azure and virtualised environments (VMware/Hyper-V)
Provision systems using standardised build templates
Monitor usage and identify optimisation opportunities
Disaster Recovery & Backup
Support DR solutions and backup systems
Participate in failover testing and document outcomes
Collaboration & Improvement
Work with global IT teams to deliver consistent standards
Contribute to documentation, knowledge sharing, and process improvement
Identify opportunities for automation and efficiency
What We’re Looking For
Experience
~4+ years in a Level 2 (or higher) IT support/infrastructure role
Experience contributing to infrastructure projects (builds, testing, rollout)
Technical Skills
Strong working knowledge across:
Microsoft Azure, Entra ID, Intune, Defender
Active Directory, DNS, Windows Server / Windows 11
VMware ESXi, Veeam Backup & Replication
Networking (LAN/WAN/Wi-Fi)
Fortinet (FortiGate, FortiSwitch, FortiAP)
Experience with Microsoft 365 stack (Exchange Online, SharePoint, Teams Calling)
Nice to Have
Exposure to Linux, SQL, or scripting/automation
Familiarity with ITIL processes and tools (e.g. HaloITSM, NinjaOne, Confluence)
Relevant certifications (Microsoft, VMware, Fortinet, CompTIA, etc.)
About the Company
Spectrum Medical supplies Clinical Information Solutions that include Medical Device Connectivity Technologies, Electronic Medical Record Systems, Telemedicine Capabilities and Compliance and Patient Safety Solutions. Spectrum Medical also supplies Non-invasive Diagnostics Systems for extracorporeal procedures.
Know more