Job Specifications
Must-Have**
1. JDE WorldSoft A7.3 or onwards versions
2. JDE World - SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA-(Mandatory)
3. AS400 - DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL-(Mandatory)
4. Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNow
SN Responsibility of / Expectations from the Role
• Own day to day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
• Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
• Provide on call support, handle incident intake, impact assessment, and customer communications until closure.
• Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
• Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
• Maintain and execute operational runbooks, escalation paths, and first hour checklists.
• Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
• Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).
About the Company
We accelerate business transformation by solving complex technology, business and talent challenges. A digital transformation Partner and Global consulting firm transforming clients business, operating and technology models for the digital era. Strong experience to support the industry providing change management and business process improvement services with a specialist knowledge in Procurement, Supply Chain and Logistics.
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