Service Desk Analyst

Skills

Job Specifications

Service Desk Analyst | £14 - £17

We're working with a leading academic institution and public sector powerhouse on this exciting opportunity.

Are you a tech-savvy problem solver ready to kickstart your career in a fast-paced environment? We are looking for a Service Desk Analyst to provide high-quality Technical Support across a diverse campus, mastering tools like Microsoft 365 and ITSM ticketing systems to keep operations running smoothly.

The Role

Act as the first point of contact for IT Support, managing a high volume of requests via phone, digital ticketing platforms, and in-person desks.
Diagnose and troubleshoot technical issues involving Desktop Software, Windows OS, and hardware connectivity.
Manage your own ticket queue within an ITSM framework, ensuring all actions and resolutions are documented with precision.
Collaborate with a close-knit technical team to escalate complex network or software bugs while maintaining excellent user communication.
Support a massive user base of students and staff, ensuring seamless access to digital learning tools and university systems.

What You'll Need

Proven experience in an IT Service Desk, Helpdesk, or customer-facing Technical Support environment.
Strong knowledge of the Microsoft 365 suite and general Desktop Support troubleshooting techniques.
Exceptional communication skills with the ability to translate complex technical jargon into user-friendly advice.
Experience using Digital Ticketing Systems (ITSM) to track and resolve incidents and service requests.
A proactive "can-do" attitude with the ability to work independently in a busy, high-pressure environment.

What's On Offer

Competitive hourly rate of £14 - £17 per hour depending on experience.
Immediate start on a full-time contract running through to May.
Opportunity to gain valuable experience within a large-scale enterprise IT environment.
Dynamic and inclusive team culture focused on professional development and quality service.

Apply via Haystack today!

About the Company

Discover Haystack - the UK's fastest growing tech hiring marketplace. Driven by our award-winning mobile app and web platform, Haystack connects active and passive tech talent directly with hiring managers and talent acquisition teams. We're trusted by over 150,000+ UK-based techies, working in Software Engineering, Data, Design, DevOps, Cloud, Tech Management, Testing, Product & Delivery, Architecture and more. 100s of employers from startups and scale-ups like Atom Bank, DuckDuckGo and Football Radar to established e... Know more

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