Skills

Communication Time Management Data Analysis Data Mining Salesforce Prioritization Problem-solving Sales Training Analytics

Job Specifications

About Meridian

Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.

Job Summary

The Technical Service Intern will support key initiatives within the Technical Service department, assisting with data integrity projects, documentation updates, workflow mapping, and operational improvements. This role provides hands-on exposure to service operations, data analysis, and cross-functional collaboration while helping improve overall departmental productivity and service quality.

Key Duties

Assist with Salesforce Instrument Tracking data verification
Support data mining for LeadCare instrument tracking migration to Salesforce
Coordinate instrument return (RMA) documentation
Assist with monthly metrics and reporting
Convert tribal knowledge into formal procedures and documentation
Organize and tag internal documents in SharePoint, Teams, and J:Drive
Standardize technical service templates and report formats
Create weekly summaries for recurring and high-volume issues
Develop and update training decks and quick start guides
Document current service workflow (MC → Diagnose → Repair → QC → Close)
Assist in building a Technical Service Onboarding Portal
Arrange and catalog storage areas and destroy expired USB keys
Monitor the Technical Service mailbox and route inquiries

Qualifications

Student at an accredited college or university majoring in Biology, Microbiology, Medical Technology preferred
Minimum 3.0 GPA
Excellent written and verbal communication skills
Excellent interpersonal skills.
Must be a team player and a team builder
Strong analytical and problem-solving skills
Effective time management skills with the ability to manage multiple projects with competing priorities
Proficient in Microsoft Office software programs
Demonstrates accountability for his/her decision
Ability to analyze data and generate comprehensive sales analysis reports.
Strong spreadsheet skills (preferable Excel)
Business analytics software experience
ERP software experience
Capability to seek all opportunities to be a problem-solver.
Strong communication skills – ability to communicate with internal and external customers and establish good relationships and demonstrate good judgment.
Able to work independently and demonstrate effective initiative.
Ability to multi-task and demonstrate good prioritization skills.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. (USA Only)*

About the Company

Meridian is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic test kits, rare reagents, specialty biologicals and components. Utilizing a variety of methods, our diagnostic tests provide accuracy, simplicity and speed in the early diagnosis and treatment of common medical conditions, such as infections and lead poisoning. Meridian’s diagnostic products are used outside of the human body and require little or no special equipment. The Company’... Know more