Home
Jobs
LanceSoft, Inc.
ServiceNow Operations Lead

ServiceNow Operations Lead

On site

Boise, United states

$ 50 /hour

Senior

Freelance

18-03-2026

Share this job:

Score my CV

Skills

ServiceNow Monitoring Change Management Snowflake

Job Specifications

Role : ServiceNow Operations Lead ***Local Candidates Only

Location : Boise, ID (Onsite and Local)

Hiring Mode : Contract 6+ Months

Pay: $50/Hr. ***Local Candidates Only

Description:

The ServiceNow Operations Lead is responsible for ensuring the stability, performance, reliability, and continuous improvement of the ServiceNow platform through 24x7 operational support. This role acts as the single point of accountability for ServiceNow run operations, driving adherence to platform standards, operational playbooks, and service excellence across core platform, ITSM, ITOM, Security, HRSD, and enterprise applications supported by ServiceNow.
Own end-to-end operations for Incident, Request, Problem, and Change Management across the ServiceNow platform.
Ensure 24x7 SLA adherence, platform monitoring, and proactive issue resolution.
Manage platform and application upgrades (monthly, ad-hoc, and bi-annual), ensuring minimal disruption and compliance with standards.
Oversee AI Agent functionality, AI Ops alerts, integrations maintenance, and Snowflake data movement and reporting support.

***Local Candidates Only

About the Company

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We... Know more