Excel Campus Activities

About the Company

Excel Campus Activities is the programming board of the University of Texas at Arlington. We strive to create an atmosphere on campus that helps students engage in learning and leisure. Our mission is to promote campus and community involvement through collaborating to develop and expand cultural, educational, social, and traditional programs for the enrichment of student life.

Listed Jobs

Company Name

Excel Campus Activities

Job Title

Online Enrollment Advisor

Job Description

Job Title: Online Enrollment Advisor Role Summary: Serve as the primary contact for prospective students interested in online programs, guiding inquiries from initial contact through application and admission while maintaining accurate records and meeting service standards. Expactations: - Respond promptly to inquiries via phone, email, text, and CRM tools. - Manage a caseload of prospective students and coordinate with student success, academic, and marketing teams. - Monitor performance metrics, adjust outreach strategies, and support enrollment goals. - Uphold FERPA, university policies, and data‑security standards. Key Responsibilities: - Provide timely, accurate information about online programs and admission requirements. - Utilize Slate CRM (or equivalent) to document communications, manage follow‑ups, and keep records current. - Apply a consultative, student‑centered approach to help students select appropriate academic pathways. - Collaborate across departments to ensure seamless enrollment experience and effective handoffs. - Maintain detailed documentation and follow prescribed compliance protocols. - Participate in training, meetings, and continuous improvement initiatives. Required Skills: - Excellent interpersonal and customer‑service skills. - Strong written and verbal communication. - Ability to manage competing priorities in a fast‑paced, metrics‑driven environment. - Data literacy: interpreting dashboards and performance metrics. - Detail orientation and accurate CRM documentation. - Collaborative, adaptable, and goal‑oriented mindset. Required Education & Certifications: - Bachelor’s degree in Education, Counseling, Psychology, Communications, or a related field. - Minimum 2 years of enrollment services, admissions, call‑center operations, or high‑volume customer engagement experience (or equivalent combination of education and experience). - FERPA compliance knowledge; proficiency with Microsoft 365 and virtual communication tools. **End of profile**

Arlington, United states

On site

Junior

26-03-2026

Company Name

Excel Campus Activities

Job Title

Online Student Success Advisor

Job Description

**Job Title:** Online Student Success Advisor **Role Summary:** Serve as the primary contact for admitted and continuing online students, delivering proactive, student‑centered support to boost engagement, persistence, and timely graduation. Manage a caseload, conduct outreach, coach on academic and time‑management skills, and use data systems to identify and intervene with at‑risk students. **Expectations:** - Cultivate strong student relationships and act as first‑stop resource. - Drive retention and progression for assigned caseload. - Maintain strict FERPA and confidentiality compliance. - Deliver data‑driven insights to leadership on trends and opportunities. **Key Responsibilities:** 1. Provide first‑stop support, triaging routine questions and complex cases. 2. Conduct regular proactive outreach (phone, email, text) to maintain engagement. 3. Facilitate onboarding, orientation, and registration readiness for online learners. 4. Coach on academic skills, time management, goal setting, and use of institutional resources. 5. Monitor progress via CRM/LMS analytics, identify at‑risk students, and prioritize interventions. 6. Collaborate with faculty, advisors, program coordinators, and campus partners to implement support plans. 7. Document all interactions in CRM/case‑management systems and use data to evaluate program outcomes. **Required Skills:** - Data‑analytic proficiency to drive outreach and support decisions. - Excellent interpersonal and relationship‑building communication. - Strong problem‑solving, time‑management, and motivational coaching abilities. - Independent and collaborative work approach across departments. - Proficiency with online education technologies (Canvas LMS) and CRM systems (e.g., Slate, Salesforce). - Knowledge of FERPA and confidentiality commitments. **Required Education & Certifications:** - Bachelor’s degree in Education, Counseling, Psychology, Communications, or related field. - Minimum 2 years of higher‑education student‑support experience (or 6 years of equivalent education/experience). - Experience with Canvas LMS and CRM platforms is required.

Arlington, United states

On site

Junior

26-03-2026