Job Specifications
Posting Details
Position Information
Posting Number S06631P Position Title Online Student Success Advisor Department Academic Innovation Location Arlington Position Status Full-time Work Schedule
Monday – Friday: 8:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Schedules will include evenings and weekends as needed.
Staggered shifts to ensure coverage across all operating hours.
Salary Salary is commensurate based on qualifications and relevant experience up to $60,200 Pay Basis Monthly Job Summary
The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students, providing proactive, student-centered support to promote engagement, persistence, and timely progression toward graduation. This role manages an assigned caseload, conducts regular outreach via phone, email, and text, and delivers individualized coaching related to onboarding, academic success skills, time management, and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management (CRM) and Learning Management System (LMS) data to identify at-risk students, coordinates interventions with faculty and campus partners, and documents all interactions in case management systems. The position operates in a collaborative, data-informed environment and requires strict adherence to FERPA, confidentiality standards, and university policies while contributing to overall student success and retention goals.
Essential Duties And Responsibilities
Serve as the primary point of contact for admitted and continuing online students; provide first-stop support, answer routine questions, and triage complex cases to appropriate campus offices.
Conduct regular proactive outreach (phone, email, text) to build strong student relationships, identify barriers, and encourage engagement and persistence.
Support onboarding and first-term success, including orientation support, registration readiness, and acclimation to online learning expectations and resources.
Provide individualized coaching on academic skills, time management, goal setting, and use of university support resources.
Monitor student progress and engagement using CRM/LMS analytics and dashboards to identify at-risk students and prioritize interventions.
Collaborate with faculty, academic advisors, program coordinators, and campus partners to implement interventions and resolve issues impacting student success.
Coach students through select processes (e.g., petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads.
Document student interactions in CRM/case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities.
Minimum Qualifications
Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field.
Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications
Experience in academic advising, success coaching, or student retention programs.
Experience supporting students in higher education, with a focus on online or adult-learner settings.
Experience with Canvas LMS and CRM systems (e.g., Slate, Salesforce).
Knowledge, Skills and Abilities
Ability to use data and analytics to drive student outreach and support initiatives.
Excellent interpersonal communication and relationship-building skills.
Strong problem-solving, time management, and motivational coaching skills.
Ability to work independently and collaboratively across departments.
Commitment to service excellence, student success, and equity.
Proficiency with technology tools used in online education and communication.
Other Requirements
Must maintain confidentiality and comply with FERPA and university policies.
Required to manage a caseload and maintain consistent CRM documentation standards across multiple communication channels.
Workplace and Eligibility Conditions Benefits Eligible Yes Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
Benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Sec
About the Company
Excel Campus Activities is the programming board of the University of Texas at Arlington. We strive to create an atmosphere on campus that helps students engage in learning and leisure. Our mission is to promote campus and community involvement through collaborating to develop and expand cultural, educational, social, and traditional programs for the enrichment of student life.
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