Job Specifications
Posting Details
Position Information
Posting Number S06630P Position Title Online Enrollment Advisor Department Academic Innovation Location Arlington Position Status Full-time Work Schedule
Monday – Friday: 8:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Schedules will include evenings and weekends as needed.
Staggered shifts to ensure coverage across all operating hours.
Salary Salary is commensurate based on qualifications and relevant experience up to $53,200 Pay Basis Bi-weekly Job Summary
The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs, providing timely, accurate, and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students, responding to inquiries via phone, email, text, and CRM tools, and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements, applies a consultative approach to help students identify appropriate academic pathways, and maintains detailed records in Slate CRM. The position collaborates closely with student success, academic, and marketing partners, operates in a fast-paced, metrics-driven environment, and ensures full compliance with FERPA, university policies, and data-security standards while contributing to institutional enrollment goals.
Essential Duties And Responsibilities
Respond promptly to prospective-student inquiries using phone, email, text, and CRM tools in accordance with service-level standards.
Manage an active caseload of prospective students and guide them from inquiry through application and admission.
Provide accurate and timely information regarding online programs, admissions requirements, and enrollment timelines.
Utilize Customer Relationship Management (CRM) software to document communications, manage follow-up tasks, and maintain accurate student records.
Apply a consultative, student-centered approach to assist students in identifying appropriate academic programs.
Collaborate with student success, academic, and marketing partners to ensure a seamless enrollment experience and effective handoffs.
Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion.
Ensure compliance with FERPA, university policies, and data-security standards in all interactions and recordkeeping.
Participate in training, meetings, and continuous improvement initiatives to remain current on programs, policies, and processes.
Minimum Qualifications
Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field.
Two (2) years of experience in enrollment services, admissions, call-center operations, or high-volume customer engagement OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications
Experience in higher-education enrollment, student recruitment, or academic advising. Experience with Slate CRM (or a similar CRM) and proficiency with Microsoft 365 and virtual communication tools.
Familiarity with online program environments and digital communication workflows.
Knowledge, Skills and Abilities
Exceptional interpersonal and customer-service skills.
Strong written and verbal communication.
Ability to manage competing priorities in a fast-paced, metrics-driven environment.
Data literacy and ability to interpret dashboards and performance metrics.
Accuracy and attention to detail in CRM documentation.
Collaborative, adaptable, and goal-oriented mindset.
Other Requirements
Must maintain confidentiality and comply with FERPA and university policies.
Required to use multiple technology systems (CRM, phone system, email, SMS) and maintain consistent documentation standards.
Workplace and Eligibility Conditions Benefits Eligible Yes Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
Benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integri