Job Specifications
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
As a Technical Account Manager, you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.
Work with the Client Partner and Client Engineering to drive deep technical engagement, value realization, and strategic alignment across your accounts through three core responsibilities:
- Executive Technical Relationships
- Kraken & Enterprise Architecture Technical Guid to Drive Value Realization
-Kraken Day-toDay Technical Experience, Liaison, and Advocate for the Client
Executive Technical Relationships
Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO
Build and maintain strategic relationships with customer technology leaders in assigned accounts
Translate Kraken’s technical vision into outcomes that resonate with executive priorities
Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle
Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels
Kraken and Enterprise Architecture Technical Guide to Drive Value Realization
Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform
Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
Drive solution design that ensures scalability, performance, and long-term maintainability
Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
Provide regular reports and updates on project status, performance metrics, and potential improvements
Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption
Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies
Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client
Be the hands-on technical presence that ensures customer success in the everyday
Triage and manage technical incidents in partnership with support and engineering teams
Guide configuration and usage decisions to ensure best practices and optimal performance
Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
Act as a product advocate, gathering client feedback to influence product roadmap decisions
What you'll need
5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar.
Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments.
Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc].Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered
Ability to understand complex technical concepts and translate them into actionable insights for clients
Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions
Analytical mindset with attention to detail and a proactive approach to identifying and solving problems
Customer and quality focus; highly effective at building and improving relationships Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, c
About the Company
Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for energy utilities. Now expanded to support water, and telco.
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