Job Specifications
Daily Responsibilities:
Project Name: CNB Telemessage Project
Involves onboarding of 3500 corporate mobile devices for CNB staff.
Manage the large-scale onboarding of 3,500 corporate mobile devices, including line activations, eSIM provisioning, device assignment, and delivery coordination.
Ensure accuracy of device and service records in ServiceNow, CIMPL, and other bank mobility/asset management tools.
Partner with wireless carriers and internal stakeholders to resolve provisioning or activation issues promptly, minimizing delays for end-users.
Research, recommend, and implement process improvements to increase efficiency in high-volume device onboarding and future provisioning workflows.
Provide operational reporting on onboarding status, order progress, and exception handling
Coordinate with Finance and IT Asset Management to ensure cost center alignment, billing accuracy, and inventory reconciliation.
Assist with ongoing mobility requests, including new activations, upgrades, disconnects, and number transfers, as onboarding milestones are met.
Deliver high-level support and training to operations staff and end-users on mobility processes and device setup.
What program/technology/software knowledge is essential for this role?
Hands-on experience with carrier portals (AT&T, Bell, Rogers, Verizon, etc.), mobile device management platforms (e.g., MaaS360, Intune), and ITSM tools (e.g., ServiceNow)
Knowledge of telecom expense management (TEM) platforms such as CIMPL is an asset
Must-have Skills
Education / Experience
Diploma or degree in Networking, IT, or Telecommunications (or equivalent work experience)
3-5 years in telecom/mobility provisioning or IT operations
Mobile Device Lifecycle Management
Strong understanding of corporate mobile device lifecycle processes (activation, provisioning, assignment, reclamation.
ITSM Platform Proficiency
Experience using ITSM tools (e.g., ServiceNow) for request intake, workflow approvals, and closure or provisioning tasks.
Telecom Expense Management (TEM):
Knowledge of TEM platfoms for reconciliation of devices, costs, and inventory
High-Volume Provisioning Execution
Demonstrated ability to manage and track high-volume of provisioning orders accurately under tight times
Nice-to-have Skills
Advanced Telecom Knowledge
Experience with global carriers.
Knowledge of eSIM provisioning at scaleo Familiarity with 5G device rollouts and enterprise mobility programs.
End-User experience Focus
Strong customer service orientation
Global/Enterprise Environment
Experience supporting multi-region teams with different regulatory, compliance, and carrier requirementso Exposure to financial services or highly regulated industries (banking, insurance, healthcare).
Soft Skills:·
Strong organizational and documentation skills with attention to detail.
Analytical skills.
Ability to adapt quickly as requirements and priorities evolve·
Excellent written and verbal communication skills·
Proven ability to collaborate with carriers, vendors, and internal stakeholders.
About the Company
WHO WE ARE
We are a specialist FinTech and Financial Services recruitment consultancy. We have been helping clients attract, hire and retain staff across all areas from technology to finance. By being specialists in our sectors, we are able to use our deep and active network of professionals to quickly match the best people with great permanent and contract job opportunities.
WHAT WE DO:
We deliberately work on a small number of assignments allowing us the time to deeply search for talent for your business. By partnering ...
Know more