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Proactive.IT Appointments Ltd.
Head of CRM (Software Development)

Head of CRM (Software Development)

On site

Northampton, United kingdom

£ 80,000 /year

Mid level

Full Time

28-11-2025

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Skills

Communication Leadership Stakeholder Management Agile methodologies Sales CRM Software Development Marketing Agile Analytics

Job Specifications

Head of CRM (Software Development)
Northampton | Up to £80,000 per annum + 5%-15% annual bonus | 4 days on-site per week
An exciting opportunity has arisen for a Head of CRM to join a leading organisation, taking a pivotal role in shaping and delivering the company's CRM strategy. This is a hands-on leadership position that blends technical expertise with strategic vision and strong stakeholder collaboration.
Key Responsibilities
Own and evolve the CRM strategy to align with business goals.
Lead design, development, and integrations across the Zoho suite (CRM, Creator, Analytics, Flow, Desk, Campaigns, etc.).
Manage and mentor a skilled CRM development and support team.
Drive continuous improvement in workflows, automation, and data quality.
Collaborate with Sales, Marketing, Operations, and other teams to deliver scalable, data-driven solutions.
Oversee CRM governance, documentation, and best practices.
Ensure system reliability, data integrity, and compliance with security standards.
Skills & Experience
5+ years' hands-on experience with Zoho CRM (advanced configuration, automation, and customisation).
Strong knowledge of the wider Zoho ecosystem and API integrations.
Proven experience leading CRM or technical teams.
Skilled in Deluge Scripting and custom app development.
Excellent communication and stakeholder management skills.
Analytical, detail-oriented, and familiar with agile methodologies.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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About the Company

Welcome to Proactive.IT Appointments Ltd. With 30+ years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the preferred partner for many Blue Chip national, global and Government organisations. Our dynamic team has built an unparalleled knowledge of the marketplace. Technology never stands still, so neither do we. We understand the industry trends and technological developments that matter most to our clients in an ever-changing market place, whi... Know more