Job Specifications
MuniPaaS is looking for a Salesforce Solution Architect to design, deliver, and evolve Salesforce solutions for municipal and public sector clients. This role sits at the intersection of technical architecture, client engagement, and delivery leadership. You’ll turn complex government problems into scalable Salesforce ecosystems that actually work in the real world.
What You’ll Do
Solution Architecture & Delivery
Design and implement scalable Salesforce solutions using Service Cloud and Public Sector Solutions.
Architect end-to-end solutions for 311, licensing, permitting, inspections, workforce management, and citizen engagement.
Build robust data models, automation (Flows), security models, and UI designs that meet municipal compliance standards.
Lead integrations with GIS, financial systems, document management platforms, and third-party tools via APIs.
Hands on Development, Configuration and stub development to streamline delegation to offshore developers
Guide solution trade-offs through technical negotiations with municipal stakeholders.
Technical Leadership & Client Engagement
Act as a trusted technical advisor to clients and internal teams.
Lead discovery workshops, architecture sessions, and technical design reviews.
Set development standards and enforce best practices across project teams.
Balance scope, timeline, and feasibility while shaping sustainable solutions.
Governance, Security & Quality
Ensure solutions meet public sector security, privacy, and accessibility standards (WCAG/AODA).
Define reusable frameworks, integration standards, and deployment practices.
Proactively identify risks and drive mitigation strategies.
Innovation & Mentorship
Develop reusable accelerators and automation patterns.
Stay current on Salesforce releases and emerging technologies.
Mentor and grow technical talent across the organization.
What You Bring
Required
8+ years of Salesforce experience (Sales Cloud, Service Cloud, Public Sector Solutions).
Salesforce certifications (Application and/or System Architect preferred).
Strong hands-on expertise with Apex, LWC, Flow, SOQL/SOSL, and platform configuration.
Experience integrating Salesforce via REST/SOAP, or middleware.
Proven success delivering complex, multi-stakeholder solutions.
Public sector experience and comfort navigating municipal governance.
Strong communication skills with the ability to translate tech into business value.
Nice to Have
OmniStudio experience.
ERP, ArcGIS and third-party system integrations.
Front-end/UI experience (SLDS, Bootstrap, AngularJS, jQuery).
Why join MuniPaaS
Meaningful Work: Be a part of transforming municipal operations with cutting-edge Salesforce solutions.
Growth Opportunities: Access training, certifications, and professional development to advance your career.
Team Culture: Collaborate with a passionate team in a supportive, innovative environment.
Benefits: Enjoy competitive compensation, healthcare benefits, flexible work options, and a healthy work-life balance.
Community Impact: Contribute to solutions that empower municipalities to serve their citizens better.
Join MuniPaaS in revolutionizing how municipalities leverage Salesforce to create smarter, more efficient operations and deliver better outcomes for their communities.
About the Company
We provide professional services and resell cloud-based platforms to Local Government and Municipalities. We have significant experience in developing Citizen Portals and Digital Engagement for existing Service Delivery procedures and platforms that Cities already have invested in. We also look for opportunities to help City in transforming and amalgamating City applications, databases and systems into a single source of truth repository which we offer in a repeatable implementation model.
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