Job Specifications
Primary Location
Belgium-Braine l'Alleud
NATO Body
NATO Communications and Information Agency (NCIA)
Schedule
Full-time
Salary (Pay Basis)
1,334.96
Grade
INTERN
For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3400 civilian and military staff, working together to connect all corners of NATO and maintain its edge from 30 locations across the Alliance.
We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.
Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance’s forces, and strengthening NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.
About The Program
The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.
About The Internship
Internship duration: 6 months
Location: Braine-l'Alleud, Belgium
The NATO Business Application Centre (NBAC), delivers an integrated suite of management and reporting applications which enhance productivity across Business Management, Finance, Human Resources, Acquisition, Portfolio, Programme, & Project Management (P3M), Information Management, Facility and Conference Management
We are seeking a motivated, detail-oriented intern to support our Business Applications Service Delivery team, which manages on-premise and cloud (SaaS) business applications for several NATO bodies. In this role, you will assist service delivery managers with monitoring service performance and performing service administration tasks to ensure reliable operations. You will also participate in daily, customer-facing application support through our service desk, developing hands-on experience with incident handling and user assistance in a dynamic IT environment. The internship offers practical exposure to service performance tracking, administrative coordination, and frontline support activities, with opportunities to build technical, analytical, and communication skills while contributing to consistent, high-quality service delivery.
About You
The valuable knowledge and experience that you bring to this role is:
Application support : Assists with specified maintenance procedures. Assists in the investigation and resolution of issues relating to applications.
Business administration : Performs routine administration activities in a structured environment. Follows clear procedures and uses standard digital tools. Stores and files information following agreed procedures. Makes simple travel and meeting arrangements.
Customer service support : Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records.
Behavioural Competencies
Deciding & Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks
Creating & Innovating: Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems
Relating & Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
Eligibility Criteria
To be eligible to apply for our internship program, you will need to meet the following criteria:
You are a national of a NATO member country
You are currently studying towards a university-level degree or have recently graduated in the past 12 months
A thorough knowledge of one of the two N
About the Company
Working for peace, security and freedom for one billion people.
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