Job Specifications
Primary Location
Belgium-Mons
NATO Body
NATO Communications and Information Agency (NCIA)
Schedule
Full-time
Salary (Pay Basis)
1,334.96
Grade
INTERN
For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3400 civilian and military staff, working together to connect all corners of NATO and maintain its edge from 30 locations across the Alliance.
We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.
Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance’s forces, and strengthening NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.
About The Program
The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.
About The Internship
Internship duration: 6 months
Location: Mons, Belgium
The Chief Service Operation (CSO) is accountable to plan, operate and maintain CIS services throughout the allocated Area of Responsibility. Moreover, CSO serves as signature authority for Agency orders involving deployment of staff and equipment to Operations and Exercises and is responsible for CIS operational situational awareness to the General Manager (GM) and Chief of Staff (COS) as well as exercises coordination authority for day-to-day in-service support across the Agency's portfolio.
Under the direction of the Enterprise Toolset Team (ETT) Senior Service Delivery Manager, the intern will support the day-to-day coordination of the IT Change Management process. This includes helping track, facilitate, and document change-related activities across ETT, ensuring alignment with established procedures and supporting smooth execution of change workflows.
About You
The valuable knowledge and experience that you bring to this role is:
Change control : Applies tools, techniques and processes to administer, track, log, report on change requests. Applies change control procedures for standard, low-risk changes.
Configuration management : Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes. Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
Customer service support : Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records.
Behavioural Competencies
Deciding & Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks
Creating & Innovating: Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems
Relating & Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
Eligibility Criteria
To be eligible to apply for our internship program, you will need to meet the following criteria:
You are a national of a NATO member country
You are currently studying towards a university-level degree or have recently graduated in the past 12 months
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCIA is conducted in the English language
We also request that you please attach the following documents to your application form:
C
About the Company
Working for peace, security and freedom for one billion people.
Official LinkedIn account of the North Atlantic Treaty Organization.
#NATO #WeAreNATO
Comments posted by followers do not necessarily represent official opinion or policy of member governments, or of NATO.
NATO is a military alliance established by the signing of the North Atlantic Treaty on 4 April 1949. NATO’s essential purpose is to safeguard the freedom and security of its members through political and military means.
POLITICAL - NATO promotes demo...
Know more