Job Specifications
This is a 12-month fixed-term Project Manager role within IRIS’s Professional Services team, focused on the implementation of IRIS Cascade HCM, our HR and people management software.
Your role is to help new customers successfully set up and start using the software. You’ll guide them through the implementation process - planning the work, keeping communication clear, and making sure each project reaches go-live smoothly.
You won’t be writing code or providing technical support. Instead, you’ll focus on organisation, coordination, and communication, working with customers and internal delivery teams to keep projects on track and customers confident.
This role suits someone who enjoys working with people, managing multiple pieces of work, and taking ownership of delivery.
Why This Role Matters
The implementation stage shapes how customers experience IRIS from day one.
Well-run projects lead to:
Confident, engaged customers
Strong adoption of IRIS Cascade HCM
Long-term customer relationships
Your work will have a direct impact on customer satisfaction and retention.
About the Team You'll Join
You’ll join a supportive team of Project Managers and Senior Project Managers within Professional Services, working specifically on IRIS Cascade HCM customer implementations.
You’ll work closely with:
Customers and senior stakeholders
Implementation consultants and technical experts
PMO, Product, Customer Services, and Sales teams
The team values collaboration, shared learning, and practical problem-solving.
What You'll Be Doing
As part of the Professional Services delivery team, you’ll:
Manage several customer implementation projects at the same time
Plan delivery timelines and track progress throughout the project
Act as the main point of contact for customers during implementation
Coordinate consultants, technical specialists, and internal stakeholders
Identify and manage risks, issues, changes, and dependencies
Keep CRM systems and project documentation accurate and up to date
Support project closure and customer handover once live
Build strong, professional relationships with customers and colleagues
Your success will be measured by smooth delivery and well-prepared, confident customers.
What We’re Looking For
This role is ideal for candidates with experience in project coordination, customer delivery, or implementation work, but who don’t need to be senior project managers.
You might come from:
Project coordination or junior project management roles
Customer onboarding or implementation teams
Professional services or consulting environments
SaaS, HR tech, payroll, or software delivery
Operations, PMO, or service delivery functions
You’ll thrive in this role if you:
Are organised and comfortable managing multiple priorities
Communicate clearly and professionally with customers and colleagues
Enjoy planning, structure, and problem-solving
Can explain complex information in a simple, calm way
Take pride in accuracy and high-quality work
Work collaboratively and take ownership
Formal project management qualifications are helpful but not essential.
What You’ll Gain
During this 12-month fixed-term contract, you’ll gain:
Hands-on experience delivering customer-facing software projects
Exposure to senior stakeholders and cross-functional teams
Insight into how HR software is implemented in real customer environments
Strong foundations for future roles in project management, consulting, or customer delivery
Many people use this type of role to strengthen their delivery experience and progress into more senior positions.
Our Application Process
We’ve kept the process simple and supportive:
1⃣ Apply online
Submit your CV and a short summary of your interest.
2⃣ Initial Interview (plus Online Assessments)
A relaxed interview with our Talent Acquisition team, plus two short online assessments (unless completed in the last 12 months).
CCAT: a 15-minute timed assessment
EPP: untimed and completed at your own pace
3⃣ Interview with the Professional Services team
A friendly discussion about your experience, approach, and fit for the role.
IRIS is an inclusive employer and welcomes applications from people of all backgrounds. If you enjoy organisation, customer delivery, and project-based work - and are open to a 12-month fixed-term opportunity within Professional Services - we’d love to hear from you.
About the Company
IRIS Software Group is a leading global provider of mission critical software & services & one of the UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient & give more time to do what’s valued.
We started 45 years ago with accountancy software & have evolved to be relied on by more than 100,000 customers across 135 countries in accountancy, education & business.
We inv...
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