Skills

Communication Training Operating Systems Windows Windows Server

Job Specifications

Hi,

Hope you are doing well.

I have an immediate requirement, please let me know if you are interested in this role, and share me your updated resume

Role:- IT Support

Location- Mississauga, Ontario-Canada (Onsite)

Mode: Contract

JD details : -

Laptop/Desktop Support

· Proficient in providing hardware support for a range of laptop and desktop models, including Dell, Lenovo, HP, and others.

· Experienced in the installation, configuration, and troubleshooting of Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect, among other applications.

· Skilled at deploying and configuring operating systems and software using Autopilot and PXE boot processes.

· Knowledge in Wi-Fi configuration and Cisco Identity Services Engine (ISE) knowledge

· Responsible for managing upgrades and patch deployment.

· Utilize remote desktop solutions such as LogMeIn and similar tools to minimize on-site interventions.

· Knowledgeable in VPN connectivity support.

Meeting Room and VVIP User Support

· Ensure daily operational readiness of all video conferencing systems like Cisco MTR.

· Deliver high-priority support to VVIP users within the office environment.

Server Room Hands and Feet Support

· Perform Windows server or Cisco and other network device reboots as required.

· Providing Remote console access to the respective domain team

· Facilitate cable or hardware swaps and assist with component replacements.

· Support remote teams in diagnostics and recovery efforts.

· Adhere strictly to physical security and access protocols.

· This function is essential for maintaining system uptime and supporting remote infrastructure operations.

Asset Maintenance

· Oversee and manage IT inventory, including laptops, desktops, and related peripherals.

· Coordinate timely updates, replacements, and asset lifecycle management from procurement to retirement.

· Address compliance and audit requirements pertaining to hardware and software assets.

Handling Tickets

· Respond promptly to incidents and service requests via Service Now.

· Maintain full compliance with established SLA targets.

· Collect regular feedback from end-users to drive ongoing service improvements.

Communication Skills

· Demonstrate strong communication abilities for interacting effectively with end-users and technical teams.

· Accurately document issues and resolutions.

· Contribute actively to meetings, updates, and knowledge transfer or training sessions.

Thanks,

Ravi Kumar

Raas Infotek

Newark, DE 19702

Direct No: 302-286-9894

Email: Ravi.kumar@raasinfotek.com

About the Company

Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer's business growth. Some of our customers have been ... Know more