Job Specifications
The Chief Product & Marketing Officer (CPMO) is an Executive Committee role with accountability for shaping and delivering Kroo's product and commercial strategy, driving sustainable revenue growth, profitability, and overall commercial performance across lending, deposits, and current accounts.
The CPMO will own the development and execution of a coherent end-to-end commercial plan, bringing together product, pricing, distribution, and go-to-market execution to drive sustainable growth across customer segments, while operating within the bank's risk appetite, regulatory framework, and budget.
The role will provide clear executive leadership across product (specifically organic lending, deposits, and current accounts) and marketing functions, ensuring effective prioritisation, governance, performance management and delivery discipline.
Key Responsibilities
Product strategy and governance
Continue to develop a compelling differentiated vision for the bank, and inspire Kroo's people to make it happen.
Provide executive leadership for the Product function, overseeing product strategy and lifecycle management across deposits, lending, payments, and related services - ensuring product strategy and roadmap support Kroo's commercial objectives and customer proposition
Develop close partnerships with engineering, design, QA, and other functions to pursue optimised ways of working and high quality delivery.
Develop market and customer research, define segment strategies, value propositions, and go-to-market plans, ensuring propositions are competitive, differentiated, and economically sound
Develop strategic partnerships to expand reach, capabilities, and revenue streams, evaluating fintech, platform, and ecosystem opportunities
Strengthen end-to-end product governance, including product lifecycle management, prioritisation, change control and delivery outcomes
Ensure the product roadmap is appropriately resourced, sequenced and controlled, balancing delivery pace with operational readiness and regulatory compliance
Commercial strategy and planning
Lead the development and execution of Kroo's commercial strategy, ensuring alignment to the Bank's overall strategic plan and financial targets
Identify growth opportunities across products, segments, and channels
Own the annual commercial plan and medium-term outlook covering revenue, margin, product performance and customer propositions
Ensure the Bank operates with strong commercial governance, including pricing, margin management, product profitability and investment prioritisation
Develop close partnerships with the Chief Operating Officer, Chief Risk Officer, Chief Finance Officer and relevant committees
Lending leadership and portfolio growth
Provide executive oversight of the Lending function including strategy, origination performance, pricing / mergin proposition development and portfolio growth
Drive disciplined lending growth aligned to the Bank's risk appetite
Ensure robust monitoring of lending performance, including portfolio metrics across margin / yield, arrears, recoveries, impairments and early warning indicators, driving discipled cost-to-income outcomes through commercial efficiency strategies
Support the continued development of lending products and distribution approaches, with appropriate operational and control frameworks.
Marketing
Marketing & Brand Leadership
Lead all marketing functions: brand, product marketing, and CRM
Define, scale and protect the bank's brand, value proposition and customer promise
Own and develop the bank's go- to market strategy for products (and services),
Design, implement and oversee execution of bank wide marketing strategy, leading acquisition / performance marketing / partnerships and channel optimization
Partner with Risk, Operations, and Compliance
Ensure marketing effectiveness through KPIs, ROI, attribution, analytics and executive reporting
Performance management, MI and reporting
Ensure strong management information and reporting frameworks across products (lending, deposits, accounts) and marketing. lProvide timely and high-quality ExCo and Board reporting on commercial performance, pipeline and delivery of strategic initiatives
Ensure effective identification and escalation of commercial risks and issues
Executive leadership and wider governance
Act as a senior leader of Kroo Bank, contributing to the Bank's overall strategy, culture and performance
Represent the division in internal governance forums, committees and Board discussions as required
Ensure effective collaboration with Finance & Legal, Risk & Compliance, Technology, People and Operations to deliver the Bank's objectives
Build, develop and retain a high-performing commercial team with appropriate capability and succession planning.
Requirements
Digital & Challenger Banking
Senior commercial and product leadership experience within a digital bank, challenger bank, fintech, or technology-led financial services business
Proven tr