Job Specifications
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Location: We’re seeking a dynamic and motivated individual to join our team in one of our key office locations: San Francisco, Bellevue, or Chicago.
About The Internship
Join our Digital Solutions team at the forefront of HR transformation! We're revolutionizing the employee experience and streamlining our People Operations support function through innovative AI solutions. As part of Project Basecamp AI, you'll work on implementing cutting-edge artificial intelligence capabilities within our ServiceNow HR Service Delivery platform.
Digital Solutions partners closely with HR stakeholders and our internal technology teams to scope, design, build, and deploy system enhancements that transform how we work and automate critical processes. This internship offers a unique opportunity to gain hands-on experience with enterprise AI implementations while making a tangible impact on thousands of employees.
What You’ll Get To Do
Lead AI-Powered Case Management Initiatives:
Design and build intelligent automation solutions that transform our employee case routing and resolution process
Implement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requests
Develop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workload
Create similar case detection functionality that suggests relevant resolutions based on previously solved cases
Collaborate Cross-Functionally:
Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challenges
Work alongside People Operations Specialists to understand pain points and requirements
Present findings and recommendations to project stakeholders
Drive Operational Excellence:
Analyze current HR case management workflows and identify automation opportunities
Reduce manual hours spent triaging tier 1 support cases in ServiceNow
Measure and report on AI implementation success metrics
Learn and Grow:
Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiries
Develop expertise in ServiceNow HRSD platform and AI/ML capabilities
Build experience with enterprise-grade machine learning tools and AI technologies
Who We Are Looking For
Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027
Data-first mindset with strong analytical and problem-solving skills
Genuine interest in Operations and improving employee experiences
Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)
Ability to translate business requirements into technical solutions
Strong communication skills with ability to explain technical concepts to non-technical stakeholders
Self-starter who can work independently and collaboratively in a fast-paced environment
Okta’s Intern Program
As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills.
Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too. We offer 12 week internships in the U.S. in the Summer and 16 week co-ops in Canada. You may choose from the following options: May 26 – August 14 or June 15 – September 4.
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Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
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About the Company
Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. No matter what industry, use case, or level of support you need, we've got you covered.
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