Job Specifications
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As Senior Technical Product Manager, NetSuite ERP, you will take ownership of the company’s NetSuite Enterprise Resource Planning System by leading design and development efforts, as well as system administration, with the ultimate objective of helping the business scale. Reporting to the Product Director, Financial Systems, you bring extensive NetSuite ERP experience to help Global Relay maximize its investment in transforming its Financial Systems landscape. You will develop a deep understanding of the financial processes and data architecture of Global Relay and apply this knowledge to engineer cross-functional solutions that focus on the efficient management of our growing business. You will play a key role in helping business stakeholders understand the art of the possible and how we can better automate and streamline processes through NetSuite and SuiteApp partners. You will build relationships with stakeholders and lead system improvement projects by gathering business requirements, analyzing the best path forward, building roadmaps and driving timely execution of deliverables to help the business achieve its ambitious growth goals.
Your responsibilities:
Play a leading role in all Product Management activities to increase the business value from the NetSuite ERP eco-system across functions such as, but not limited to:
financial reporting and consolidation
general ledger
A/P and A/R
procurement
billing
payment gateway
Synthesize business need discovery with continued NetSuite product release and broader SuiteApp or relevant partner applications research as the basis for ongoing roadmap strategizing, stakeholder engagement, roadmap planning and confirmation to continuously extend the business benefit of these technologies in Global Relay
Take ownership of roadmap development activities by identifying and defining initiatives, themes, use cases, requirements, epics and stories
Scope and design integrations between NetSuite and other company systems, including working with data architects, fellow product managers and security specialists to provide secure, efficient, performant and easy to support integration services and information flow
Scope and direct Business Analyst activities to map current and future state processes, business rules and information flow to aid change management and enable continuous system and process optimization and knowledge retention
Minimize technical debt through a standardization-first approach, designing and implementing customizations that support justifiable return on investment, providing capability that would otherwise not be possible through standard NetSuite or SuiteApp ecosystem products
Collaborate with cross-functional teams to ensure accurate financial reporting and compliance with accounting standards
Manage Administrators and their activities for day-to-day administration and sustainment of NetSuite ERP and associated applications it interfaces with (i.e. NetSuite, SAP Concur, AvaTax, Billing, Usage Data and others as ecosystem grows), ensuring runbooks, processes and procedures are documented and kept updated as systems and process change
Lead standups and backlog grooming activities to align with release cadence of other business technology teams and ensure that release management steps are followed
Oversee incident and problem management processes, ensuring application and data issues are appropriately triaged and resolved by System Admins on a timely basis, keeping stakeholders updated and root causes are identified and eliminated
Manage the implementation and support of major system upgrades in NetSuite and other NetSuite ecosystem applications
Manage all activities of the SDLC to oversee and manage testing and implementation of ongoing improvements
Collaborate closely with product managers from other Business Technology product lines to ensure efficient management of information flow across systems wi
About the Company
Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries.
Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance sol...
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